Delivery Policy

Effective Date: July 4, 2025

At Wintreela, we strive to deliver your order to you as quickly and efficiently as possible. Please read our delivery policy below for important information regarding shipping times, delivery charges, and logistics.

Delivery Coverage

We offer island-wide delivery within Sri Lanka, ensuring that customers across the country can enjoy our clothing collections no matter where they are located. For international deliveries, please contact us via email or WhatsApp for further assistance.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeframes

– Urban areas: Estimated delivery within 2–3 business days
– Outstation/rural areas: Estimated delivery within 3–5 business days

Please note that delivery times may vary depending on your location, weather conditions, courier workload, or product availability.

Delivery Charges

Shipping costs are calculated automatically at checkout based on your delivery address.
We may offer free shipping for orders over a specified value during certain promotions or seasonal campaigns.

Delivery Method

We deliver using trusted local courier services. All items in your order will be shipped together in a single package, unless otherwise notified.

Delivery Attempts

If the courier is unable to reach you at the provided address, a second delivery attempt will be made. Please ensure your contact number and address are accurate to avoid delays.

Delivery Notifications

You will receive a confirmation email once your order has been placed. If tracking information is available through our courier partner, it will be shared with you separately via email or SMS.

Delays

While we do our best to deliver within the estimated timeframe, occasional delays may occur due to unforeseen circumstances. We appreciate your understanding and will do our best to keep you informed.