Privacy Policy

Effective Date: July 4, 2025

Welcome to Wintreela. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how your information is collected, used, shared, and managed when you visit or make a purchase from our website.

Who We Are

Wintreela is a private limited company based in Sri Lanka. We offer clothing and accessories online. For any privacy-related concerns, contact us at:
Email: wintreela@gmail.com
Business Location: Sri Lanka

What Information We Collect

We may collect:

– Name, email, phone number
– Shipping & billing addresses
– Payment details (via third parties)
– Account info (username/password)
– Order history and preferences
– Customer support communications
– Usage Data (e.g., IP address, device/browser info)
– Cookies and tracking info

How We Use Your Information

We use personal data to:
– Process and fulfill orders
– Manage your account and preferences
– Communicate with you (orders, support, promotions)
– Improve our website and user experience
– Detect and prevent fraud
– Comply with legal obligations

Legal Basis & Retention

We retain personal data as long as required to fulfill purposes above, comply with laws, resolve disputes, and enforce contracts. You have rights to access, correct, delete, restrict processing, and portability where applicable under local/global law.

Payments & Third‑Party Services

We use third-party payment providers:
– DirectPay
– Koko
– MintPay
Payment data is handled by them; Wintreela does not store sensitive card details. Other third parties may include analytics, hosting, and marketing services.

Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:
– Remember user preferences
– Analyze site usage and performance
– Provide personalized content and promotions

You can disable cookies in your browser, though it may affect site functionality.

How We Share Your Information

We do not sell or rent your personal data. We share information only when:
– Required to process orders (couriers, payment)
– Necessary for compliance or legal reasons
– With authorized service providers (e.g., analytics)
– During business changes (sale, merger)
– You explicitly request sharing (e.g., social login)

International Transfers

If we expand internationally, your data may be transferred to countries outside Sri Lanka, ensuring appropriate safeguards (e.g., standard contractual clauses).

Marketing Communications

By providing your email, you consent to receive newsletters or promotional emails. You can opt-out anytime via the unsubscribe link.

Security

We implement industry-standard protections. However, no system can guarantee absolute security.

Children’s Privacy

Our services are not directed at anyone under 18. We do not knowingly collect minors’ data.

Changes to This Policy

We may update this policy occasionally. Changes will appear here with a revised date.

Contact Us

Wintreela (Private) Limited
Email: info@wintreela.com
Phone: +94 71 888 1388
Website: www.wintreela.com
Business Location: Wintreela (Private) Limited, 258/E, Arawwala Road, Pannipitiya, 10230, Sri Lanka.